I’ve lived in the same small, Pennsylvania town for my entire life. I attended the same school district from kindergarten through twelfth grade, and went to the same church since I was four-years-old. I love everything about small-town living, from the first-name basis that I have with my neighbors, to the freedom I have to keep my doors unlocked while I run to the store (which is never more than a five minute walk away).
Over the years, in my small town I have seen businesses come and go. Regardless of their outcome, the owners of these bustling businesses devote their blood, sweat, and tears to keeping their businesses afloat from the time the business is conceived until its eventual fall. They endure strenuous, 12-16 hour workdays, 7 days a week, and suffer personal financial sacrifices to keep their dreams alive. These owners receive little to no vacation time, and don’t know what a “sick day” is.
I always find it astounding how, on top of all of the stress that these family-owned businesses deal with, their level of customer service is never relinquished. I love knowing that when I walk in the door of any of these businesses, from the pizzeria to the auto dealer, the antique shop to the bowling center, I will be greeted by a friendly “Hello,” and often times recognized by my first name. The owners of these businesses dedicate their lives to getting to know their customers and giving them the level of service that they deserve as a person, not as a dollar figure.
Today, on National Mom and Pop Business Owners Day, take some time out of your busy schedules and honor a mom-and-pop business in your hometown. Add a springtime touch to your restaurant with live flowers from your local flower shop; or why not bring in a new dessert from a local bakery? There are so many ways to honor local mom-and-pop businesses that you’re sure to find the perfect way to incorporate their unique charm into your business atmosphere.