Inventory Recovery Coordinator

Job Summary

The Inventory Recovery Coordinator will be responsible for all aspects of processing products returned to our distribution centers through the current and future returns portal. They will evaluate all products returned on any given RA/IR to confirm policy compliance, identify item condition, communicate any unknow or used returns to the Customer Representatives, and maintain clarity on the next steps for any pending RA/IR. The Inventory Recovery Coordinator will report directly to the Region Manager at their facility.

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Thoroughly evaluate all items returned to confirm policy compliance
• Collaborate with all Reverse Logistics team focuses on ensuring proper follow-through for all items returned

·       Used Inventory

·       Out of Original Packaging

·       Non-Web Returns

• Provide detailed comments in the current and future portal to ensure the team has all the appropriate information needed to identify ideal resolutions.
• Communicate with your Region Manager on any day-to-day needs.
• Create RA’s / IR’s when needed.
• Meet all expected performance standards regarding efficiency, accuracy and quality of work, including maintaining an accuracy equal to or above 99.25%.
• Maintain a clean, organized, and safe work environment by following all safety guidelines and reporting any hazards to the appropriate leadership
• Abide by all local safety policies and procedures.
• Work closely with team members and leadership to meet daily, weekly, and monthly departmental goals
• Flex into other positions and departments and undertake additional duties as necessary to support the overall operation
• All other duties as assigned by your Team Leader and Region Manager

Physical Requirements

• Work is performed while standing and/or walking, up to and including 12 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Qualifications

Experience

• 1 year+ of relevant experience in a distribution environment preferred but not required
• High school diploma or GED, or equivalent combination of education and experience
• Experience working in a distribution environment preferred

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
• Strong analytical, critical thinking, and problem-solving skills required
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations and challenge the status quo with diplomacy, a high level of professionalism, and emotional intelligence
• Customer service-oriented attitude with a demonstrated desire to exceed expectations, learn, and grow
• Preferred hands-on experience with IDS
• Requires the ability to drive all standard Lifts / Order Picker / Sit-Down / Reach Truck / Rider Jack