Inventory Recovery Technician

Job Summary

The Inventory Recovery Technician is responsible for all steps of the repair process, including region HUB collaboration, repair logging, identifying repair trends, and completing all testing duties in a timely and professional manner. The Inventory Recovery Technician will be the main point of contact for all repair/testing related tasks and questions, working closely with the resale team and the rest of the Reverse Logistics team to evaluate proper listing channels and campaigns.

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

• Manage repair logs to ensure proper repair/testing follow-through
• Ensure all items are properly tested and repaired prior to listing / Doing so through electrical and mechanical evaluation and troubleshooting
• Foster a team-oriented environment by maintaining a positive, professional attitude in all internal and external correspondents
• Communicate with internal departments on any customer related questions, repair trends and commonalities
• Independently make decisions on product resolution (scrap vs repair)
• Oversee parts inventory to ensure accurate product availability
• Meet all expected performance standards regarding efficiency, accuracy and quality of work  
• Maintain a clean, organized, and safe work environment by following all safety guidelines and reporting any hazards to the appropriate leadership
• Work closely with team members and leadership to meet daily, weekly, and monthly departmental goals
• Flex into other positions and departments and undertake additional duties as necessary to support the overall operation

Physical Requirements

• Work is performed while standing and/or walking, up to and including 12 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Qualifications

Experience

Minimum of 1 year of relevant experience in a distribution environment; maintenance experience in electrical, mechanical, or HVAC fields preferred but not required. 

High school diploma or GED, or equivalent combination of education and experience 

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
• Strong analytical and problem-solving skills required
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Innovative and able to challenge the status quo while using EQ and DiSC communication skills in a professional manner  
• Customer service-oriented attitude with a demonstrated desire to exceed expectations
• Ability to work off-shift as required to respond to urgent needs
• Requires the ability to drive all standard Lifts / Order Picker / Sit-Down / Reach Truck / Rider Jack