Routing Analyst

Job Summary

Routing Analyst - Drive Efficiency. Optimize Logistics. Impact the Bottom Line.

As a Routing Analyst, you will be the guardian of our order fulfillment logic. You’ll play a critical role in determining which warehouses ship our customer orders, ensuring every decision aligns with our company’s strategic and financial goals. You aren't just looking at data; you are ensuring our systems deliver on their promises by reconciling automated predictions with real-world results.

Why Join Us?

The WebstaurantStore is a leading e-commerce company that exists to meet the purchasing needs of food service professionals worldwide. As a Routing Analyst, you’ll be joining a cross-functional team where your insights directly impact our shipping efficiency and customer satisfaction. You will monitor the Actual vs. Predicted performance of our routing logic, identify financial liabilities, and collaborate with leadership to fix them. If you are ready to take ownership of complex logistics challenges, we want to hear from you.

This role can be fully remote or hybrid in our Lititz, PA office. 

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

• Metric Ownership: Build and monitor dashboards for order allocation variances and shipping cost discrepancies.
• Root Cause Analysis: Perform deep dives into non-ideal shipments to identify systematic issues or anomalies.
• Solution Development & Execution: Bridge the gap between technical routing logic and business outcomes; translate analytical findings into practical routing or process changes, implementing solutions that improve allocation accuracy, cost efficiency, and operational performance that evolve with shifting business needs.
• Cross-Functional Leadership: Serve as the bridge between Procurement, Operations, and Outbound Transportation to proactively address allocation concerns.
• System Validation: Act as the final validation point for routing logic updates, confirming changes perform as intended.
• Strategy Reporting: Lead stakeholder meetings to present performance metrics and project updates.

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

• 2+ years in routing logic, operations analysis, or data analysis, translating insights into implemented solutions, and an expert in MS Excel.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Analytical: You have a knack for spotting trends and red flags in complex data sets.
• Problem Solving: You proactively diagnose underlying issues and implement effective, data-driven solutions.
• A Great Communicator: You can take technical jargon and explain it simply to stakeholders at all levels. You confidently communicate ideas and changes in a way that drives understanding and action.
• Disciplined: You excel in a remote environment and can manage multiple deadlines without losing sight of the details.
• Adaptive Leader: You quickly adapt as business needs change and address difficult situations with diplomacy, emotional intelligence, and sound judgment.