Logistics Specialist

Job Summary

Compensation: Starting at $55,000-$60,000 annualized  

Who we are:  

The WebstaurantStore is the leading e-commerce website to meet the purchasing needs of food service professionals worldwide. WebstaurantStore, a Clark Associates company, is looking for proactive, detail-oriented candidates to join our growing company as a Logistics Specialist on our Outbound Transportation Team within our Logistics Department. The Logistics Specialist role focuses on finding creative solutions for our day-to-day needs along with process improvement to keep up with our rapid growth. Since 2020, The WebstaurantStore has doubled in size! This role plays a key part in growing our business to support our customers to run their businesses more efficiently and profitably. 

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

As a Logistics Specialist you will: 

• Make and execute decisions regarding the delivery needs of customer orders  
• Manage relationships with transportation providers, vendors, Customer Service, and others to provide the best shipping experience for our customers  
• Proactively problem-solve and communicate with appropriate departments when transportation or customer service issues arise  
• Follow up on order and shipping errors to ensure accuracy and customer satisfaction  
• Monitor key department metrics, including profitability, to identify opportunities for team improvement  
• Collaborate with other stakeholders to ensure fast processing of orders   
• Evaluate current processes and suggest any appropriate improvements or strategic solutions to increase efficiency and better the customer experience  
• Ensure the smooth functionality of internal tools and systems to reduce friction in the outbound shipping process 
• Other tasks as assigned 

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

Past industry experience is helpful but not required for this role.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

We are looking for driven, motivated candidates who are:  

• Innovators who can share past examples of implementing process improvements that created time or cost savings in various settings 
• Able to think like an entrepreneur, challenging the status quo and having a drive for process improvement  
• Able to work autonomously to take initiative and ownership of complex problems to find creative solutions  
• Able to leverage data to support proposed solutions  
• Adept at communicating effectively with diverse audiences  
• Detail oriented  
• Able to prioritize and balance multiple responsibilities  
• Able to balance desired business and customer outcomes  
• Team players who bring their unique perspective to enhance our inclusive culture  
• Able to flourish in a fast-paced, changing environment  
• Computer literate  

Hiring Process

Our team is dedicated to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds and experiences. If you’re ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Logistics Specialist position with you! To apply, submit your resume online today. A cover letter including examples of process improvement is required for consideration.  

Qualified applicants will be contacted for a phone interview and then may continue to 1 or 2 rounds of in-person (virtual) interviews. Applicants will receive a point of contact and email confirmation of the next steps at each stage of the interview process.