Logistics Specialist

Job Summary

Compensation: Starting at $55,000-$60,000 annualized  

Who we are:  

The WebstaurantStore is the leading e-commerce website to meet the purchasing needs of food service professionals worldwide. WebstaurantStore, a Clark Associates company, is looking for proactive, detail-oriented candidates to join our growing company as a Logistics Specialist on our Outbound Transportation Team within our Logistics Department. The Logistics Specialist role focuses on finding creative solutions for our day-to-day needs along with process improvement to keep up with our rapid growth. Since 2020, The WebstaurantStore has doubled in size! This role plays a key part in growing our business to support our customers to run their businesses more efficiently and profitably. 

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).

Responsibilities

As a Logistics Specialist you will: 

• Make and execute decisions regarding the delivery needs of customer orders  
• Manage relationships with transportation providers, vendors, Customer Service, and others to provide the best shipping experience for our customers  
• Proactively problem-solve and communicate with appropriate departments when transportation or customer service issues arise  
• Follow up on order and shipping errors to ensure accuracy and customer satisfaction  
• Monitor key department metrics, including profitability, to identify opportunities for team improvement  
• Collaborate with other stakeholders to ensure fast processing of orders   
• Evaluate current processes and suggest any appropriate improvements or strategic solutions to increase efficiency and better the customer experience  
• Ensure the smooth functionality of internal tools and systems to reduce friction in the outbound shipping process 
• Other tasks as assigned 

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

• Past industry experience is helpful but not required for this role.

Education

Desired Traits & Skills

We are looking for driven, motivated candidates who are:  

• Innovators who can share past examples of implementing process improvements that created time or cost savings in various settings 
• Able to think like an entrepreneur, challenging the status quo and having a drive for process improvement  
• Able to work autonomously to take initiative and ownership of complex problems to find creative solutions  
• Able to leverage data to support proposed solutions  
• Adept at communicating effectively with diverse audiences  
• Detail oriented  
• Able to prioritize and balance multiple responsibilities  
• Able to balance desired business and customer outcomes  
• Team players who bring their unique perspective to enhance our inclusive culture  
• Able to flourish in a fast-paced, changing environment  
• Computer literate  

Hiring Process

Our team is dedicated to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds and experiences. If you’re ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Logistics Specialist position with you! To apply, submit your resume online today. A cover letter including examples of process improvement is required for consideration.  

Qualified applicants will be contacted for a phone interview and then may continue to 1 or 2 rounds of in-person (virtual) interviews. Applicants will receive a point of contact and email confirmation of the next steps at each stage of the interview process.