Food Service Equipment Technical Support Specialist (Remote)

Job Summary

Ready Kitchen Warranty is seeking an experienced Food Service Equipment Technical Support Specialist (Remote Technical Support) with a strong background in commercial kitchen equipment, including both hot-side and refrigeration food service equipment.

In this role, you will provide technical support to service agents and customers by diagnosing and troubleshooting a wide range of commercial kitchen equipment, including ovens, fryers, griddles, charbroilers, ranges, refrigeration units, and more. You will play a key role in helping resolve equipment issues efficiently, minimizing downtime for customers.

This position is ideal for experienced commercial kitchen equipment technicians looking to transition into a remote, support-focused role while leveraging their hands-on expertise.

Shift: 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday

60-Day Training Period: 7:30 AM – 4 PM ET or local time zone equivalent, Monday through Friday

About Ready Kitchen Warranty

Ready Kitchen Warranty provides best-in-class warranty and technical support solutions for commercial food service equipment. Our team is dedicated to delivering fast, effective solutions that keep kitchens running and minimize downtime for our customers.

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

• Diagnose and troubleshoot issues with commercial kitchen equipment, including both hot-side and cold-side units
• Provide real-time technical support to in-field service technicians and customers
• Guide technicians through step-by-step troubleshooting and repair processes
• Interpret and utilize service manuals, wiring diagrams, and technical documentation
• Identify parts needed for repair and assist with parts identification support
• Document troubleshooting steps and resolutions within internal systems
• Collaborate with internal teams to improve processes and customer experience

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

• 5+ years of experience as a commercial kitchen equipment technician or similar role
• Hands-on experience servicing hot-side food service equipment (ovens, fryers, griddles, ranges, charbroilers, etc.)
• Experience diagnosing and repairing refrigeration and cold-side equipment
• Strong knowledge of gas and electric systems in food service equipment
• Experience working in commercial kitchen environments (restaurants, food trucks, institutional kitchens, etc.)
• Ability to read and interpret technical manuals and wiring diagrams
• EPA certification required
• CFESA certification preferred

Education

• Associate Degree or Diploma in HVAC/R (Heating, Ventilation, Air Conditioning, and Refrigeration) from an accredited institution.
• EPA Certification required 

Desired Traits & Skills

You'll be a great fit if you:

• Exude problem-solving skills & technical proficiency - you can effectively and efficiently identify, diagnose, and resolve technical issues & you have in-depth knowledge of refrigeration systems and food service equipment, with a strong understanding of their operation, maintenance, and troubleshooting.
• Seek to understand – you ask great questions and listen empathetically.
• Thrive on collaboration – you make connections naturally and communicate effectively with a variety of audiences.
• Communicate with influence - whether you're speaking with teammates, service partners, or customers, you earn their trust.
• Find the path forward – when addressing an unexpected issue, you identify the root cause and take proactive steps to resolve it.
• Bring a team-first mindset and intrinsic motivation for excellence.
• Take initiative and hold yourself accountable for results.
• Embrace technology and learn new systems quickly.
• Thrive in a flexible, fast-changing environment.