UX/UI Design Manager

Job Summary

At WebstaurantStore, we help businesses thrive. From everyday supplies to hard-to-find products and services, we’re focused on making it easier for our customers to run their operations efficiently, profitably, and with confidence.

We’re looking for a Product Design Manager to lead a small team of designers shaping Webstaurant’s digital experiences across our website, app, and chat. You’ll guide product designers through discovery and delivery, helping them create intuitive, high-quality solutions that make our platforms more effective and easier to use.

You’ll have a proven track record of leading a small team (3+) and know how to balance hands-on design work with coaching, developing designers, fostering collaboration, and partnering with engineering to bring experiences to life.

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

Creative / Practice (35%) 

• Provide clear creative direction and actionable feedback to help designers grow their craft and critical thinking. 
• Partner closely with teams to shape product strategy and ensure design solutions meet user and business goals. 
• Maintain a high bar for quality across design outputs; interaction, visual, and experience. 
• Guide discovery work and help teams make smart tradeoffs between scope, impact, and quality. 

People (35%) 

• Mentor and coach designers, supporting growth through regular feedback, and goal planning. 
• Foster a culture that values curiosity, collaboration, and craft. 
• Help designers stay connected to customer needs and product outcomes. 
• Partner with senior design leadership on hiring, performance, and development plans 

Business (20%) 

• Translate product goals and customer insights into design priorities and deliverables. 
• Facilitate alignment and communication between design, product, and development. 
• Advocate for design and customer experience in team planning and decision-making. 
• Support cross-functional initiatives that improve product usability, consistency, and performance. 

Operations (10%) 

• Help evolve team processes to improve clarity, efficiency, and collaboration. 
• Contribute to and help maintain shared systems like design libraries and documentation. 
• Ensure projects are scoped, tracked, and delivered smoothly.

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

• 8+ years of experience in product design, with 3+ years leading designers or design teams 
• Strong portfolio of shipped digital products demonstrating clear, effective design. Track record of improving design quality and aligning work to product and business outcomes. 
• Experience partnering with cross-functional teams and working knowledge of front-end code to bridge the gap between design and development. 
• Proficiency in Figma and familiarity with design systems, UX research, and accessibility best practices. 

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Balances design excellence with practical delivery. 
• Excellent communicator who creates clarity and alignment across creative and business functions. 
• Empathetic leader who invests in people and fosters trust. 
• Passionate about solving real problems for users through simple, effective design. 
• Thrives in a collaborative, fast-moving environment