Product Design Manager

Job Summary

At WebstaurantStore, we help businesses thrive. From everyday supplies to hard-to-find products and services, we’re focused on making it easier for our customers to run their operations efficiently, profitably, and with confidence.

We’re looking for a Product Design Manager to lead a small team of designers shaping Webstaurant’s digital experiences across our website, app, and chat. You’ll guide product designers through discovery and delivery, helping them create intuitive, high-quality solutions that make our platforms more effective and easier to use.

You’ll balance hands on design leadership with team development, coaching designers, fostering collaboration, and partnering closely with product and development to bring thoughtful experiences to life.

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

Creative / Practice (35%) 

• Provide clear creative direction and actionable feedback to help designers grow their craft and critical thinking. 
• Partner closely with teams to shape product strategy and ensure design solutions meet user and business goals. 
• Maintain a high bar for quality across design outputs; interaction, visual, and experience. 
• Guide discovery work and help teams make smart tradeoffs between scope, impact, and quality. 

People (35%) 

• Mentor and coach designers, supporting growth through regular feedback, and goal planning. 
• Foster a culture that values curiosity, collaboration, and craft. 
• Help designers stay connected to customer needs and product outcomes. 
• Partner with senior design leadership on hiring, performance, and development plans 

Business (20%) 

• Translate product goals and customer insights into design priorities and deliverables. 
• Facilitate alignment and communication between design, product, and development. 
• Advocate for design and customer experience in team planning and decision-making. 
• Support cross-functional initiatives that improve product usability, consistency, and performance. 

Operations (10%) 

• Help evolve team processes to improve clarity, efficiency, and collaboration. 
• Contribute to and help maintain shared systems like design libraries and documentation. 
• Ensure projects are scoped, tracked, and delivered smoothly.

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

• 8+ years of experience in product design, with 3+ years leading designers or design teams 
• Strong portfolio of shipped digital products demonstrating clear, effective design. Track record of improving design quality and aligning work to product and business outcomes. 
• Experience partnering with cross-functional teams and working knowledge of front-end code to bridge the gap between design and development. 
• Proficiency in Figma and familiarity with design systems, UX research, and accessibility best practices. 

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Balances design excellence with practical delivery. 
• Excellent communicator who creates clarity and alignment across creative and business functions. 
• Empathetic leader who invests in people and fosters trust. 
• Passionate about solving real problems for users through simple, effective design. 
• Thrives in a collaborative, fast-moving environment