Director of Graphic Design

Job Summary

Design & Media makes things work at Webstaurant—for our customers, our employees, and our brands. We solve problems with craft and creativity. 

We’re looking for a Director of Graphic Design who brings clarity, direction, and momentum to our growing creative organization. This role leads multiple design managers and team leads, guiding a 30-person graphic design team that shapes the visual expression of our brands. The Director ensures our design practice consistently produces excellent experiences, recognizable brands, and forward-thinking creative work that advances business goals 

The right person balances creative vision with operational structure. They know how to lead design leaders, build scalable systems, and partner cross-functionally to make design a strategic advantage for the business. 

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

Creative / Practice (20%) 

• Define and uphold the creative vision, standards, and methodology for the design organization 
• Champion design quality and consistency across all touchpoints 
• Ensure design work reflects a clear understanding of brand, customer, and business context 
• Provide strategic creative direction and constructive feedback to managers and leads 

People (25%) 

• Lead and mentor design managers and leads, supporting their growth as both creative and people leaders 
• Foster a culture that values collaboration, curiosity, and craft 
• Partner with senior leadership on hiring, performance, and development plans 
• Maintain strong team health through clear expectations, communication, and accountability 

Business (30%) 

• Align design priorities with core initiatives and marketing strategies 
• Partner with cross-functional leaders to plan, scope, and resource 
• Advocate for design as a driver of measurable business value and brand equity 
• Translate business needs into clear creative direction and frameworks for execution 

Operations (25%) 

• Build and maintain processes that support efficiency, transparency, and high output 
• Oversee staffing and capacity planning across teams 
• Ensure smooth coordination and communication between design, content, marketing, and production teams 
• Continuously refine how work moves from intake to delivery to improve quality, efficiency and team experience 

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

• 15+ years of experience leading large creative teams (20+ designers) through managers and leads 
• Strong track record of elevating design quality and aligning creative work with business goals 
• Expertise in brand systems, campaign design, and cross-channel creative execution 
• Experience managing creative operations, workflows, and design systems at scale 
• Proficiency in Adobe Creative Suite and Figma; experience in motion or digital design a plus 

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Visionary yet pragmatic; able to connect big ideas to real outcomes 
• Excellent communicator with influence across creative and business functions 
• Empathetic leader who builds trust and empowers others to lead 
• Passionate about clarity, consistency, and craft 
• Thrives in a collaborative, fast-moving environment