Shift Manager

Job Summary

The Outbound Manager oversees the shipping department of the facility within their respective shift - including picking, packing and indirect positions - focusing on quality, accuracy and providing excellent customer experience. Reporting directly to the Outbound Operations Manager, the Outbound Manager is tasked with collaborating with Outbound managers on other shifts to ensure compliance with all protocol and SOP’s, as well as the leadership team in Inbound and Inventory Control, to problem solve and meet operational directives.

The Outbound Manager is responsible for ensuring all employees reflect and embody WebstaurantStore’s core values. This includes the coaching and development of their direct/indirect reports to meet clearly defined expectations regarding behavior and production. The Outbound Manager will be responsible for enforcing all company policies and standards to ensure fair and proper treatment of all employees/situations.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Operational

o Manage the day-to-day operations within the Outbound department, including Picking, Consolidation, Packing, QA, and other indirect roles. Ensure that the team is consistently focused on achieving a high degree of quality, efficiency, and accuracy to satisfy our customer base.

o Train, coach, develop, and hold accountable up to X employees to achieve operational metrics and satisfy the needs of the distribution center.

o Monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.

o Provide clear and frequent communication to all teams regarding company policies and procedures.

o Lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.

o Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.

· People

o Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.

o Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.

o Promptly complete all admin duties relating to employee management to the expected standard.

· Leadership

o Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.

o Create development plans for employees to generate engagement and a leadership bench, with a focus on Team Leaders.

o Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.

o Serve as a leader not only for the assigned department, but for the entire distribution center, holding peers, managers and employees accountable to expectations.

Physical Requirements

• Work is performed while standing and/or walking, up to and including 12 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Qualifications

Experience

• Minimum of 2 years of relevant experience in operations management; 2-3 years’ experience with outbound management preferred.
• Experience working in a distribution environment preferred
• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills required.
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
• Customer service-oriented attitude with a demonstrated desire to exceed expectations.
• Ability to work off-shift as required to respond to urgent needs

Education

Associate degree in a related field, or equivalent combination of education and experience; Bachelor's degree in a related field preferred.

Desired Traits

At our organization, we believe in the power of transparent, open communication. Our team thrives in an environment where information is freely shared, feedback is constructive, and everyone's voice is heard. We encourage active listening and thoughtful responses, where each individual feels valued, empowered, and confident to contribute to discussions, whether in meetings, emails, or casual conversations.

At WebstaurantStore, we embrace an entrepreneurial spirit, encouraging innovation, creative problem-solving, and the freedom to take ownership of projects. We have a passion for excellence, consistently striving for the highest standards in everything we do, from day-to-day tasks to long-term goals. Our team members are driven by a shared ambition to do the right thing—acting with integrity, making ethical decisions, and holding ourselves accountable to the highest moral standards. We value individuals who are proactive, dedicated to continuous improvement, and committed to making a meaningful impact.