Infrastructure Engineer: Enterprise Storage (Remote)
Lititz, PA
Job Description
Job Summary
As the largest online distributor of restaurant supplies and equipment, WebstaurantStore offers a catalog of more than 430,000 products supported by fast, reliable shipping. Nearly all our technological design, development, and system management are handled in-house, allowing us to build custom, innovative solutions in a rapidly evolving e-commerce landscape.
Due to this growth, we are seeking an Infrastructure Engineer with a primary focus on enterprise storage, backup, and data protection to support our on-premises infrastructure.
This role does not focus on cloud administration.
Remote Work Qualifications
- Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
- Access to a home router and modem.
- A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
- A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
- The desire and ability to work and communicate with other team members via chat, webcam, etc.
- Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).
We only accept W-2 candidates, H-1B sponsorship is not available.
Responsibilities
- Engineer, design, and support centralized enterprise storage solutions, including SAN, NAS, and object storage platforms such as NetApp, Dell EMC, and Dell ECS.
- Administer and optimize on-premises storage environments, including storage arrays, replication, snapshot management, deduplication, retention policies, and recovery workflows.
- Manage backup and disaster recovery processes using platforms such as Commvault, Veeam, or Rubrik, including policy configuration, backup validation, offsite replication, failover testing, and recovery readiness.
- Own performance tuning across storage arrays and local server storage.
- Proactively identify bottlenecks, capacity constraints, and performance risks using monitoring and observability tools such as Prometheus and Grafana.
- Investigate storage and infrastructure issues end to end, perform root cause analysis, and determine the most appropriate corrective solution.
- Manage physical and virtual infrastructure and support partner teams including DBRE, Security, SRE, Media, and Automated Warehouses.
- Support lifecycle management across storage and supporting infrastructure, including provisioning, patching, upgrades, migrations, hardware refreshes, and decommissioning.
- Perform hardware diagnostics and work with hardware vendors to resolve performance issues.
- Support Windows Server, Linux, and VMware environments connected to enterprise storage platforms, including VMware vSphere/ESXi and vCenter HA.
- Contribute to infrastructure projects such as storage rollouts, data migrations, hardware modernization efforts, and resiliency improvements.
- Collaborate with internal stakeholders to solve complex infrastructure problems, recommend improvements, and strengthen long-term system health.
Physical Requirements
- Work is performed while sitting/standing and interfacing with a personal computer.
- Requires the ability to communicate effectively using speech, vision, and hearing.
- Requires the regular use of hands for simple grasping and fine manipulations.
- Requires occasional bending, squatting, crawling, climbing, and reaching.
- Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
Working Environment
- Travel is minimal, approximately 5% (up to 13 days per year). (Installing/racking/cabling)
- This role includes participation in a rotating on-call schedule roughly every 6-8 weeks (depending on scheduling), including 1 week as primary and 1 week as secondary support. Pages are infrequent but may occur.
Qualifications
Experience
- 5+ years of experience in systems, infrastructure engineering, or related fields.
- Experience supporting on-premises or co-located data center environments.
- Hands-on experience with enterprise storage technologies, including SAN, NAS, and object storage platforms such as NetApp, Dell EMC, or Dell ECS.
- Experience with backup and recovery platforms such as Commvault, Veeam, or Rubrik.
- Experience with VMware vSphere/ESXi and vCenter HA., designing highly available virtual environments.
- Understanding of storage performance tuning, capacity planning, and observability.
- Ability to troubleshoot complex issues, perform root cause analysis, and support disaster recovery efforts.
- Familiarity with hardware administration, RAID configuration, lifecycle management, and remote management tools such as iDRAC.
- Strong problem-solving skills and sound technical judgment.
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
Hungry:
- Passionate for their work.
- Goes above and beyond to get the job done.
- Looks for opportunities in all aspects of the company.
- Process improvement focus.
Humble:
- Easily admits to mistakes.
- Acknowledges his/her weaknesses.
- Displays a grounded confidence but not arrogance.
Smart:
- Shows empathy.
- Attentive listener.
- Adjusts his/her own behavior to fit the nature of a conversation.
- Understands what others are thinking.
One Part of the Bigger Picture
WebstaurantStore’s parent company, Clark Associates, has made the Central Penn Business Journal’s list of “Top 50 Fastest Growing Companies” in Pennsylvania for 9 years in a row. The base of Clark’s success comes from four key directives: Hiring great people, creating value for customers, and investing in employees and their communities. These pillars drive each of Clark Associates’ multi-million-dollar businesses forward, including WebstaurantStore and other industry-leading names like 11400, Clark Food Service Equipment, The Restaurant Store, and Clark National Accounts.
Are You Ready?
Entrepreneurial Spirit is the driving force behind WebstaurantStore’s work environment. Making things better for our customers is our goal every single day. Achieving that goal means taking risks, accepting failure, and learning from our mistakes. If that sounds like a mission you’re ready to be a part of, we’d love to discuss this role with you further, and we’re excited to meet you!
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