Payments Specialist

Job Summary

Ensure Payments programs are successful and operate flawlessly by working with internal teams and external providers. This includes troubleshooting issues with customers, organizing/analyzing data on payment performance, ensuring accuracy of credits issued to customers, etc.  

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

• Assist with the launch and ongoing operations of critical programs and initiatives while identifying and implementing operational improvements 
• Identify opportunities or issues with new and existing payment features and their processes 
• Collaborate with appropriate teams across the WebstaurantStore, leveraging the perspective and strengths of others while seeking to add value. This includes, but is not limited to, Accounting, Treasury, Customer Solutions, Risk, etc. The goal of this is to ensure efficient and streamlined processes and features for customers.  
• Help develop tracking and reporting systems to measure, analyze, manage, and communicate operations performance and trends 
• Communicates clearly, empathetically, and confidentially with customers, 3rd party services, and internal departments 
• Accurately and efficiently reviews customer credits and communications to ensure customers are receiving refunds promptly 
• Clearly communicates the business perspective on software needs with development when necessary 
• Evaluate current processes and suggest appropriate improvements to increase efficiency, effectiveness, and customer experience 
• Utilize all tools and resources to ensure the accuracy of the payments process and rectify any inaccuracies or errors discovered  

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

• Work is performed while sitting and/or standing for up to 8-10 hours each day 
• Proficiency with MS Office required 
• Strong analytical and problem-solving skills 
• Strong verbal and written communication skills 
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment 
• Ability to quickly adapt as business needs change 
• Ability to address difficult situations with diplomacy and emotional intelligence 
• Customer service-oriented attitude with a demonstrated desire to exceed expectations  
• Demonstrated curiosity and desire for continuous learning 
• Upholds the cultural values of the WebstaurantStore, striving to be an Ideal Team Player and having an Entrepreneurial spirit. Has a passion for excellence. 
• Ability to work independently with little or no direction/follow-up to complete tasks and take ownership of situations 
• Actively participates within group and individual discussions demonstrating working knowledge of DiSC. 

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.