Inbound Assistant Manager

Job Summary

The Inbound Assistant Manager assists the Inbound Manager in overseeing the facility's receiving department, including the unloading, check-in, QA, and put-away of inventory. The main objective of the Inbound leadership team is to ensure the facility onboards accurate inventory, reporting discrepancies to procurement, and resolving issues with carriers/vendors. The Inbound Assistant Manager works with the Inbound Manager to collaborate with leadership on other shifts/departments to ensure compliance with all protocol and SOP’s, problem solving, and meet operational directives.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Operational
• Assists with the management of the day-to-day operations within the receiving department, including appointment scheduling, the unloading of import containers and domestic trailers, the systematic check-in and accuracy verification of inventory, and the storage of product ready for the shipping department.
• Train, coach, develop and hold accountable up to X employees to achieve operational metrics and satisfy the needs of the distribution center.
• Works closely with the Inbound Manager to monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
• Provide clear and frequent communication to all teams regarding company policies and procedures.
• In collaboration with the Inbound Manager, lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
• Assists in analyzing opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.
• People
• Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
• Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
• Promptly complete all admin duties relating to employee management to the expected standard.
• Leadership
• Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
• Work with the Inbound Manager and Team Leads to create development plans for employees to maintain engagement and develop a leadership bench.
• Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
• Serve as a leader not only for the assigned department, but for the entire distribution center, holding peers, managers, and employees accountable to expectations.

Physical Requirements

• Work is performed while standing and/or walking, up to and including 12 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Qualifications

Experience

• Minimum of 2 years of relevant experience in operations leadership.
• Experience working in a distribution environment preferred.

Education

• Associate degree in a related field, or equivalent combination of education and experience; Bachelor's degree in a related field preferred.

Desired Traits

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills required.
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
• · Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
• Customer service-oriented attitude with a demonstrated desire to exceed expectations.
• Ability to work off-shift as required to respond to urgent needs.