Outbound Team Leader

Do you want to be a part of an engaging and healthy workplace culture based upon shared Core Values and professional development? Do you want to work for a rapidly growing industry leader? If so, join our team at WebstaurantStore located in the Good Life City of Albany, GA!  

At our Albany, GA facility, we pride ourselves on maintaining a positive, fun and productive workplace culture based upon our Core Values: Embracing an Entrepreneurial Spirit, Possessing a Passion for Excellence and Doing the Right Thing. We highly value our employees and to show appreciation, we also offer several events and opportunities for our team members each year including but not limited to monthly appreciation lunches, employee recognition awards, team-building activities and more! We also focus heavily on the development of our team members at every level through various avenues such as soft skill development, internal growth opportunities and specialized leadership training programs.   

We offer competitive compensation and a comprehensive benefits package including paid time off, a competitive medical/dental insurance package, 401K match, and wellness programs. We also offer several perks such as a gym membership reimbursement, warehouse-wide team building activities, opportunities for bonuses, and much more! 

POSITION SUMMARY

The Outbound Team Lead maintains in-depth knowledge of our products and Outbound procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals. This position identifies operating issues and takes corrective action as needed; this includes receiving and providing clear directions, as well as serving as a role model of our culture to effectively communicate with employees and drive engagement. 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure that all product / orders are picked, packed, and/or shipped in a timely manner; utilize the error log to document issues and track accountability
• Oversee daily operations in the department to ensure a high level of productivity and quality while achieving operating goals; promote team adherence to Company policies and procedures
• Monitor and provide consistent feedback to employees on individual and team performance on a daily, weekly, and monthly basis
• Conduct daily team meetings to update employees on work expectations, task assignments, best practices and operating expectations
• Clearly communicate team goals, resolve problems as they arise, and answer any related questions
• Develop a cross-trained team that can flex into other departments or jobs as needed
• Maintain a high level of communication with Outbound teams and management on a daily basis; partner with other team leads to flex hours where necessary
• Other duties as assigned

EDUCATION and/or EXPERIENCE

• Minimum of 1 year of relevant experience in a distribution environment; receiving and/or inventory experience preferred
• High school diploma or GED, or equivalent combination of education and experience

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
• Strong analytical and problem-solving skills required
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Customer service-oriented attitude with a demonstrated desire to exceed expectations

PHYSICAL DEMANDS

• Work is performed while standing and/or walking, up to and including 10 hours/day
• Requires the ability to communicate effectively using speech, vision, and hearing
• Requires the regular use of hands for simple grasping and fine manipulations
• Requires regular bending, squatting, crawling, climbing, and reaching
• Requires the ability to regularly lift / carry 50-75lbs. and push / pull up to 150lbs.

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.