Outbound Team Lead

Cumberland, MD

Job Description

POSITION SUMMARY

The Outbound Team Lead maintains in-depth knowledge of our products and Outbound procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals. This position identifies operating issues and takes corrective action as needed; this includes receiving and providing clear directions, as well as serving as a role model of our culture to effectively communicate with employees and drive engagement.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ensure that all product / orders are picked, packed, and/or shipped in a timely manner; utilize the error log to document issues and track accountability

· Oversee daily operations in the department to ensure a high level of productivity and quality while achieving operating goals; promote team adherence to Company policies and procedures

· Monitor and provide consistent feedback to employees on individual and team performance on a daily, weekly, and monthly basis

· Conduct daily team meetings to update employees on work expectations, task assignments, best practices and operating expectations

· Clearly communicate team goals, resolve problems as they arise, and answer any related questions

· Develop a cross-trained team that can flex into other departments or jobs as needed

· Maintain a high level of communication with Outbound teams and management on a daily basis; partner with other team leads to flex hours where necessary

· Other duties as assigned

EDUCATION and/or EXPERIENCE

Minimum of 1 year of relevant experience in a distribution environment; receiving and/or inventory experience preferred
High school diploma or GED, or equivalent combination of education and experience

KNOWLEDGE, SKILLS, & ABILITIES

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
Strong analytical and problem-solving skills required
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
Customer service-oriented attitude with a demonstrated desire to exceed expectations

LANGUAGE SKILLS

· Business Proficiency in English is required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Work is performed while standing and/or walking, up to and including 10 hours/day

· Requires the ability to communicate effectively using speech, vision, and hearing

· Requires the regular use of hands for simple grasping and fine manipulations

· Requires regular bending, squatting, crawling, climbing, and reaching

· Requires the ability to regularly lift / carry 50-75lbs. and push / pull up to 150lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.

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A technology company selling restaurant supplies and equipment.

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Interviews are scheduled via email, and job offers will always follow a face-to-face interview (either via Microsoft Teams or in-person). Email communications will originate from an @webstaurantstore.com email address or another Clark Companies domain. If you have questions or concerns about the legitimacy of an interview or job offer, please reach out to us at [email protected]

WebstaurantStore provides equal employment opportunity without regard to race, color, sex, age, handicap, religion, national origin, marital status, sexual orientation, physical disability or veteran status. Reasonable accommodations will be made to qualified individuals who are covered under the Americans with Disabilities Act (ADA). This applies to all areas of employment, recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws. We are fully committed to this concept and to obtaining the cooperation and understanding of this effort by all our employees.