Employee Experience Manager (HR Business Partner)

Job Summary

The Employee Experience Manager is responsible for ensuring a high level of quality and consistency, fairness, and effectiveness in workforce management programs, employee relations, administration of personnel data changes, leave and accommodation requests, and benefits administration. This position provides guidance on Company policies and procedures and supports related projects. This position regularly interfaces with managers and employees to coordinate a variety of Company policies and programs, performance management, policy updates, annual enrollment, and dispute resolution.  

This position also responds to complex employee relations issues that can be urgent and will be responsible for communication and being present for multiple shifts. Balancing time between strategic projects and day-to-day customer needs is a critical component for success in the position.  

Responsibilities

• Promote positive employee relations through a variety of programs including surveys, roundtable discussions, employee recognition programs
• Provide objective and constructive guidance to managers and employees on the interpretation and application of Company policies, state and federal laws 
• Investigate employee relations issues including harassment and discrimination complaints, attendance, and similar issues to ensure that all employees are treated fairly, and the Company is protected from legal risk 
• Advise managers on highly sensitive employment issues, including responding to employee complaints, analyzing data from various internal systems, composing reports/summaries, and recommending solutions
• Support compliance efforts by ensuring guidelines and recommendations are consistent related to the FMLA, ADA, FLSA, Civil Rights Act of 1964, etc. and relevant state employment laws
• Project management support for: organizational development initiatives, including system and database management, policy development, and management training initiatives 
• Analyze trend data to support the continuous improvement of people policies, programs, and procedures 
• Develop and facilitate training programs related to Company policies, culture, and employment law 
• Administration of leave and accommodation requests, including claim filing, collection of relevant documentation, provides updates regarding claim status and managing the collection of any payroll deductions. 
• Coordinate with managers and support teams (local and corporate) to ensure a smooth return to work for employees; may also need to coordinate terminations from leave where appropriate. 
• Coordinate with Employment Support, Payroll, Safety, and other stakeholders as needed to resolve escalated issues and questions related to leave, disability, and time off programs. 
• Provide process- and/or policy-related guidance to hiring managers, applicants, and new hires in various stages of the pre-employment to ensure timely completion of the process. 
• Administer all aspects of Form I-9 verification, including e-Verify submissions, for client group(s). 
• Coordinate new hire onboarding activities, which may include answering questions and/or presenting information about local orientation, benefits, company policies and employee programs. 
• Support the administration of new hire benefit enrollment and qualifying life events in conjunction with the Benefits and Employment Support teams. 
• Administrative support which may include coordinating local events, data collection and analysis, managing office supplies, and related duties.   
• Perform other duties as assigned. 

Physical Requirements

• Work is performed while standing and/or walking, up to and including 12 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Qualifications

Experience

Previous experience in a customer-facing, leadership, or human resources role is helpful but not required.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Superior written and verbal communication skills 
• Strong organizational and time management skills 
• High emotional intelligence 
• Ability to see things from multiple perspectives and communicate all perspectives in a tactful and productive manner 
• Passion for and knowledge of Company culture 
• Ability to work independently but also with a team 
• Willing to work during all shifts to be available for all employees 
• Maintain a high level of confidentiality and professionalism when handling sensitive and confidential company and personal information