Benefits & Leave Administrator

Job Summary

The Benefits & Leave Administrator ensures a high level of quality and consistency in the Company’s workforce management programs, including leave & accommodation requests, pre-employment & onboarding activities, benefits and wellness initiatives, and other local events. This role also provides project or administrative support as needed in related areas including system changes, policy updates, and annual enrollment. 

This position is based full-time in warehouse and/or retail environments and may be responsible for multiple shifts and locations that require local travel or supporting employees who work remotely. Balancing time between strategic projects and day-to-day customer needs is a critical component for success in the position.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leave & Accommodation Administration (40%)

• Manage the intake of leave and accommodation requests, including claim filing, collection of required documentation, and communicating with employees regarding their claim status, missing or incomplete information, and answering related questions.
• In conjunction with the company’s Leave Administration team and related systems, determine any paid/unpaid leave, accommodation(s), and/or light duty options in accordance with state or federal laws and company policy and ensure appropriate documentation is delivered to employees. 
• Coordinate with managers and support teams to ensure a smooth return to work for employees which may include identifying light duty or other restrictions / accommodations; may also verify and recommend termination where appropriate to management and the Employee Experience team.
• Coordinate with Employment Support, Payroll, Safety, and other stakeholders as needed to resolve escalated issues and questions related to leave, disability, and time off programs.

Benefits & Systems Administration (20%)

• Support new hire benefit enrollments and qualifying life events in conjunction with the Benefits Department and Employment Support teams; this may include leading small group presentations and individual conversations regarding the company’s benefits plan.
• Lead the development and delivery strategy for wellness programming and coordinate related activities with direction from the Benefits Department and Employee Experience team. Identify opportunities for improvement and future initiatives that align with the needs of the local workforce.
• Coordinate with managers and employees to ensure data quality related to system updates in EVA / Dayforce / CAMP and escalate questions or issues to the Employment Support team as needed.
• Maintain clearances needed for various departments including site access and DOT physicals.

Pre-Employment & New Hire Onboarding (20%)

• Provide process- and/or policy-related guidance to hiring managers, applicants, and new hires in various stages of the pre-employment to ensure timely completion of the process.
• Serve as the local point of contact for service providers related to the company’s prescreening requirements and local job duties (drug testing, physicals, etc.).
• Administer all aspects of Form I-9 verification, including e-Verify submissions, for client group(s).
• Lead the development and delivery strategy for new hire onboarding activities, which may include presenting information about local operations, benefits, company policies, and employee programs.

General Administration / Project Management (20%)

• Maintain a high level of confidentiality and professionalism when handling sensitive and confidential company and personal information.
• Provide administrative support on department projects and annual initiatives, including change management related to employee systems, policies, benefits, and related programs that originate in Employee Services.
• Perform administrative duties that support the local management team, which may include coordinating local events, data collection and analysis, managing office supplies, and related duties. 
• Perform other duties as assigned. 

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role may involve working in an office setting and/or telecommuting from home. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.

TRAVEL REQUIREMENTS

0-10% - travel may be required to other locations in the region.

Qualifications

Experience

• A minimum of 1-2 years of relevant experience is preferred.

Education

• Associate degree in human resources, business administration, or a related field is preferred but not required, or equivalent combination of education and experience

Desired Traits

• Passion for providing customers (current job candidates and employees) with exceptional service.
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
• Strong emotional intelligence required with the ability to establish rapport and connect with others in-person and remotely.
• Strong analytical and problem-solving skills.
• Ability to work independently and within a team.
• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint) and comfortable working in a high-tech environment.
• Service leadership approach with a demonstrated desire to exceed expectations.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.

LANGUAGE SKILLS

• Business proficiency in English is required.