Have a question about shipping? Check out some popular questions below. Can't find what you're looking for? Live chat with one of our Customer Solutions Specialists! For other questions, head over to our support page for a look at some of our other FAQs.
How can I save on shipping?
We know you want your products delivered in perfect condition as fast as possible, so we invest in distribution in an effort to be the fastest, most reliable shipper in the industry. Whether you're buying for a large franchise, a small business, or your own personal needs, there are a couple of great ways to save money on shipping and take advantage of our excellent service and transit times!
- Sign Up for WebstaurantPlus - With the new WebstaurantPlus service, you can get free unlimited shipping on most of our products for a low monthly fee! Plus, with a low minimum order size, operations of all sizes can benefit from this service.
- Ship to a commercial address if possible - Our partnership with shipping companies allows us to save when we ship to commercial addresses and we pass these savings on to you! A commercial address is defined as any location with a public entrance and posted hours of operation.
- Think ahead and order more - At WebstaurantStore, the more you order the more you can save on shipping. If you're ready to place an order and it's only for a few items, try to think ahead and see if there's something more you can add to your cart.
- Switching from Ground to Carrier - Note that once your order gets large enough, it will switch from ground shipping to carrier shipping which is when you really begin to see significant savings. Once you reach that point, you will notice a small jump, but you can then add large quantities of products with minimum effect on shipping and your per item shipping costs could actually go down.
We hope that these tips help you save on shipping with WebstaurantStore and if you have any additional questions, please feel free to use our live chat button to speak with one of our friendly customer service specialists!
Why am I being charged shipping when I have a free shipping item?
Shipping costs are calculated on a per-item basis. For this reason, adding items without free shipping to your cart will add a shipping charge to your order.
When will I receive my item?
Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.
If you need your order more quickly, you may select Second Day or Next Day in your shopping cart (availability dependent on your location). These options guarantee that, as long as the items you’re ordering are in stock, the order will be prioritized in our system and arrive by the end of the following business day (Next Day), or the end of the second business day (Second Day). These options are not available for common carrier orders.
These orders must be placed before 2:00 p.m. EST to ship same day and are only available for delivery on business days (Monday through Friday). For orders shipping directly from the manufacturer, shipping cutoff times may vary. Next & Second Day orders received after 2:00 p.m. EST will be processed on the following business day.
