Inbound Operations Manager

Cumberland, MD

Job Description

POSITION SUMMARY

The Inbound Operations Manager is responsible for overseeing the receiving and inventory operations for the warehouse.  This position maintains extensive knowledge of the various receiving procedures and operations protocols while developing and implementing improvements that increase efficiencies.  The Inbound Operations Manager is responsible for ensuring that all new employees receive proper training in relevant areas and maintaining a high level of proficiency among current employees.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Monitor daily, weekly, and monthly metrics for all Inbound departments; identify and resolve operating issues as needed, including oversight of correction actions and progressive discipline process
    • Receiving:
      • Maintain a desirable Level of Service to satisfy both internal and external customers
    • Inventory:
      • Keep WH Adjustments below 1% of total inventory value
      • Cycle the building four times per year
    • Returns/Wrap:
      • All ground/common returns are completed same day received (1430 cut-off)
      • Maintain a desirable Level of Service to satisfy both internal and external customers
    • Support:
      • Supervise and develop the Support Manager position
      • Support Manager direct reports:
        • Systems Analyst
        • Supply Chain Trainees
        • Safety & Facility Maintenance Manager
        • Employment Support Coordinator

 

  • Actively engage in “MBWA” or managing by walking around and serve as a role model of Company culture
  • Maintain adequate staffing levels for various Inbound departments to ensure operating metrics are met consistently; may include the coordination of shift change bids and related programs
  • Interact with employees regularly to promote a high level of engagement and ensure all safety regulations / rules are followed
  • Lead weekly and monthly manager meetings to share information including metrics review, areas of improvement, employee relations issues, and updates on quarterly initiatives and related projects
  • Identify and delegate quarterly initiatives to team members; promote and monitor progress to ensure quarterly goals are met
  • Maintain a high level of operating knowledge and positive employee relations by working at minimum one day each month with each department and/or shift
  • Serve as a back-up when a department line manager is absent; assume all duties of the Director of Operations in partnership with the Outbound Operations Manager when the Director of Operations is absent

 

EDUCATION and/or EXPERIENCE

  • Minimum of 2 years of relevant experience in operations management; experience with receiving and inventory management preferred
  • Associate degree in a related field, or equivalent combination of education and experience
  • Experience working in a distribution environment preferred

 

KNOWLEDGE, SKILLS, & ABILITIES

  • Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
  • Strong analytical and problem-solving skills required
  • Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
  • Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
  • Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
  • Customer service-oriented attitude with a demonstrated desire to exceed expectations

 

PHYSICAL DEMANDS

  • Work is performed while standing and/or walking, up to and including 10 hours/day
  • Requires the ability to communicate effectively using speech, vision, and hearing
  • Requires the regular use of hands for simple grasping and fine manipulations
  • Requires regular bending, squatting, crawling, climbing, and reaching

Requires the ability to regularly lift / carry 50-75lbs. and push / pull up to 150lbs

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