Inbound Assistant Manager

Job Summary

The Inbound Assistant Manager supports the Inbound Manager in overseeing the facility’s receiving operations, including unloading, check-in, QA, and inventory put-away. This role helps ensure accurate inventory onboarding, timely reporting of discrepancies to procurement, and resolution of issues with carriers and vendors. The Inbound Assistant Manager collaborates with the Inbound Manager and other shift and department leaders to maintain compliance with all protocols and SOPs, drive problem-solving, and meet operational goals.

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

Operational

• Assist with managing the day-to-day operations within the receiving department, including appointment scheduling, unloading import containers and domestic trailers, systematic check-in and accuracy verification of inventory, and storing product for the shipping department.
• Train, coach, and develop team members to achieve operational goals and maintain high performance standards.
• Work closely with the Inbound Manager to monitor daily, weekly, and monthly metrics for the receiving department and to identify and resolve operational issues as needed.
• Provide clear, consistent communication to all teams on company policies and procedures.
• In collaboration with the Inbound Manager, lead weekly and monthly meetings to review metrics, discuss areas of improvement, address employee relations issues, and share updates on initiatives and projects.
• Assist in analyzing opportunities for improvement, including productivity growth, cost reduction, damage mitigation, and process efficiency.

People

• Ensure the timely completion of all employee performance reviews and provide frequent, constructive feedback to support continued growth and engagement.
• Engage regularly with employees to promote a positive, safe, and compliant work environment.
• Promptly complete all administrative duties related to employee management to the expected standard.

Leadership

• Collaborate with the facility’s leadership team to meet the needs of the distribution center and foster a strong team mentality.
• Partner with the Inbound Manager and Team Leads to create development plans for employees to maintain engagement and build a strong leadership bench.
• Demonstrate integrity and honesty, modeling the company’s core values for all employees.
• Serve as a leader not only for the assigned department but for the entire distribution center, holding peers, managers, and employees accountable to expectations.

Physical Requirements

• Work is performed while standing and/or walking, up to and including 12 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Qualifications

Experience

• 2-3 years of relevant warehouse experience is desired.
• Previous supervisory experience is preferred.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Proficiency in MS Office is required (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills; ability to concisely explain technical and complex concepts.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change.
• Ability to address difficult situations with diplomacy and emotional intelligence.
• Customer service oriented attitude with a demonstrated desire to exceed expectations.
• Ability to work off-shift as required to respond to urgent needs.