The Assistant Manager is responsible for facilitating and coordinating daily shift operations with all other supervisory/Leadership staff. The Assistant Manager should be in constant communication with the Shipping Manager on duty and serve as a liaison between the Manager and employees. The Assistant Manager should have strong working knowledge of the major areas of shift operation including grounds shipping, carrier shipping, inventory, and stock knowledge.
The Assistant Manager should have a strong understanding of how to consolidate and package both Ground and Common Carrier orders for ideal shipping. She/he should help to facilitate and ensure total shift efficiency and accuracy in all aspects of operations. She/he should have a good working understanding of the multiple computer programs that are utilized on a nightly basis. These programs consist of, but are not limited to, IDS, Web Administrator, and both the SPS and LTL shipping modules. She/he should know how to print orders in both grounds and LTL departments as well as be able to troubleshoot various computer programming issues that can arise on a given shift.
The Assistant Manager is also responsible for ensuring that employees understand all working policies and procedures and adhere to them throughout the shift. She/he will work in cooperation with the Shipping Manager to enforce established polices. The Assistant Manager will also be responsible for helping coordinate daily operations by delegation of tasks to qualified employees and inspection of completed work for accuracy and efficiency.
The Assistant Manager will hold themselves to the highest company standards, leading not only vocally but also by example, and should demonstrate good safety awareness. She/he should employ good interpersonal skills and relational competency during interactions with employees and training actions. The individual should show the utmost professionalism when confronted with trouble issues during a given shift. The Assistant Manager will give input and sit in on meetings pertaining to employee evaluations and promotions. The Assistant Manager should have a good working knowledge and be able to operate all lifts utilized within the warehouse.