Inbound Operations Manager

Cumberland, Md

Job Description

Reports to: Director of Operations

Direct Reports: Inventory Control Manager, 1st Shift Receiving Manager, 3rd Shift Receiving Manager


Job Description:

The Inbound Operations Manager is responsible for overseeing the entire warehouse receiving/inventory operation.  He/She should have extensive knowledge of the various receiving procedures and protocols while developing new techniques to increase overall efficiency.  The Inbound Operations Manager will be responsible for ensuring all new employees receive proper training and current employees who need retraining are given adequate instruction.


The Inbound Operations Manager will be responsible for monitoring the daily, weekly, and monthly metrics for all of their departments; He/She will ensure all consequences of failing to meet the expectations are enforced.  Consequently, the Inbound Operations Manager will be in charge of maintenance hiring for the various departments to ensure all metrics can and will be met, to possibly include opening shift change bids. 


Furthermore, the Inbound Operations Manager will lead weekly and monthly manager meetings to relay all information passed down from the Director of Operations.  These meetings will provide an overview of current metric standings, areas of improvement, personnel issues, and updates on quarterly initiatives. These quarterly tasks will be chosen by department managers from a list of specific directives that must have quantifiable data to back improvement. 


The Inbound Operations Manager will be expected to work, at minimum, one full day per month with each department/shift.  As needed, he/she will fill the role of an absent Manager due to illness, vacation, or other obligation not allowing a manager to be present at work.  In the absence of the Director of Operations, the Inbound Operations Manager and Outbound Operations Manager will assume all duties and responsibilities assigned to the Director of Operations.


The job duties of the Inbound Operations Manager include, but are not limited to:

  • Monitor daily, weekly, and monthly metrics

  • Handling any personnel issues

  • Communicating with department managers regularly and ensuring they have all they need to perform and meet their goals

  • Enforce all safety procedures

  • Actively engage in MBWA (Managing By Wandering Around) and acting out our company culture

  • Working with employees of all levels to ensure job performance is up to standard and they are engaged/motivated

  • Maintain proper employment levels to ensure metrics will be met

  • Delegate Quarterly initiatives and monitor progress

  • Conduct weekly and monthly manager meetings

  • Develop continuous procedural improvements

  • Fulfill the role of a Manager when needed

  • In the absence of the Director of Operations, assume all of his/her duties for the prescribed amount of time


Physical Requirements - Candidates must be able to:

  • Push and pull up to 150lbs

  • Lift and carry up to 50 to 75lbs

  • Constantly bend, reach, climb, and stand throughout shift

  • Follow all codes of conduct, safety parameters, productivity, and quality standards, as well as attendance policy

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