Claims Coordinator

Lititz, Pa

Job Description

Join one of Pennsylvania’s fastest growing companies today! WebstaurantStore, a Clark Associates company, is looking for proactive, detail oriented candidates to join our growing company as a Claims Coordinator.  This role focuses on problem solving and process improvement and is a key part of growing our business and serving the purchasing needs of foodservice professionals worldwide.

Traffic, a subdivision of our Logistics Department, performs many functions involving communication with carriers, manufacturers, customers, and departments within our company to ensure that we get customers their orders as quickly as possible, resolve delivery issues and remain profitable.

As a Claims Coordinator, you will:

  • Make and execute decisions regarding delivery needs of customer orders
  • Manage relationships with carriers, vendors, Customer Service, and others to help resolve service issues and/or damages that occurred during shipment
  • Submit claim documentation to carriers to receive compensation for service issues/damages
  • Monitor reimbursements received from carriers to offset costs incurred correcting situations for customers
  • Provide rebuttal for denied claims when appropriate
  • Proactively problem solve and communicate with appropriate departments when customer service issues arise with the shipment of an order
  • Lead implementation of process improvements

We are looking for a top-notch candidate who is:

  • Not afraid to take ownership of decisions and leverages data to back up those decisions
  • Able to support a position and influence outside opinion
  • Detail oriented
  • Adept at communicating effectively to a variety of audiences
  • Able to prioritize and balance multiple responsibilities
  • Willing to take initiative and ownership of problems to find solutions
  • Able to balance desired business and customer outcomes
  • A team player who wants to contribute to a thriving culture
  • Able to flourish in a fast-paced, changing environment
  • Computer literate
  • Has a college degree

We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Employees also enjoy regular food service industry training from top manufacturers and product experts.

Our Pennsylvania headquarters feature an on-site fitness center and lunch bar, regular training sessions, game room, and the chance to cook and eat delicious meals in our test kitchen, outfitted with some of our newest and best professional restaurant equipment.

If you’re ready for a challenge, and have the ambition to succeed in a fast paced, growing industry, we’d love to discuss the Claims Coordinator position with you! Submit your resume and cover letter online today.

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A technology company selling restaurant supplies and equipment.
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