Customer Service Specialist

Job Description

Customer Service Specialist

Albany, GA

Compensation: $19/hour 

Who we are:

The WebstaurantStore is a leading ecommerce company that exists to meet the purchasing needs of food service professionals worldwide. The customer solutions role is an integral part to the growth of our business and we are looking for motivated candidates who excel in communication and have a passion for hospitality.

What we have to offer:

• A competitive benefits package including paid time off, medical, dental coverage, and 401k match

• Opportunities for growth

• Opportunities for community involvement, luncheons, and professional development

• Hands on product trainings with leading manufacturers and product specialists 

• Full time training staff 

• Dog friendly environment

• A steady stream of coffee, snacks, and treats 

• A focus on work/life balance

• Work from home opportunities 

What you can expect to learn:

• All about WebstaurantStore (history, business model, products) and how to efficiently  navigate our internal systems 

• Ways to provide friendly, efficient and accurate solutions for customers through phone, live chat, and e-mail with the goal of customer loyalty and increased business sales

• Best practices when analyzing customer situations, investigating problems, and providing strategic solutions

• Ways you can foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company

• How to take initiative and use strategic thinking to ensure that WEBstaurantStore.com is the leader in the online foodservice industry

• All about the foodservice industry and the products that we sell

What we’re looking for from you: 

• Ambition to learn and grow

• The drive to succeed 

• An entrepreneurial spirit

• The ability to problem solve while handling multiple priorities

• Excellent verbal and written communication

• The ability to work well independently or as part of a cohesive team

• A college education (preferred, but not required)

• The ability to work at a computer for extended periods of time

• Proficient typing skills

• Willingness to challenge the status quo and bring innovation to the table

If you’re ready for a challenge, and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today.