Customer Solutions Specialist: Evening Team (11am-8pm)

Albany, Ga

Job Description


Hours: 11am to 8pm, Monday-Friday 
(Note: During the initial 60 day training period, hours are 9am-5:30pm, Monday- Friday)

Compensation: Annual compensation of $46,000

If hard work, strategic challenges, rapid change, and working a non-traditional shift with a tight knit, small team environment excites you, read on!

As a Customer Solutions Specialist, you will:

  • Provide friendly, efficient, and accurate solutions for customers with the goal of customer loyalty and increased sales
  • Listen to and analyze the customer’s issues, investigate the problem, and provide strategic solutions
  • Use best judgment to determine appropriate profitability on all orders and take action when necessary
  • Ensure that customers always have the most complete and up to date information about the status of their order
  • Foster a team oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
  • Remain flexible and adapt to change as we continue to grow as a company
  • Communicate with customers through phone, email and chat about their order status and available products
  • Guide customers through the website, while providing online shopping assistance and product help
  • Take initiative and use strategic thinking to ensure that the WebstaurantStore remains the leader in the online food service industry

The ideal candidate should possess:

  • Passion for helping people sustain and grow their business
  • Demonstrated ability to learn and problem solve while handling multiple priorities
  • Ability to work well independently and as part of a cohesive team
  • A strong work ethic
  • Proficient typing skills

Why WebstaurantStore?

We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Employees also enjoy regular foodservice industry training from top manufacturers and product experts.

If you’re ready for a challenge, and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today.

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A technology company selling restaurant supplies and equipment.
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