Customer Solutions Leadership Trainee

Job Description

Customer Solutions Leadership Trainee

Albany, GA

Starting annual compensation: $40,000

The WebstaurantStore is the leading ecommerce website to meet the purchasing needs of the food service professional worldwide. We are looking for a motivated and ambitious candidate with leadership potential to join our growing company as Customer Solutions Leadership Trainee. This role focuses on learning the ins-and-outs of the Customer Solutions department, with sights set on advancement within the company. 

Through this position, candidates will gain a comprehensive understanding of the various aspects which encompass a successful e-commerce business and utilize their knowledge to come up with creative solutions to a wide range of customer’s problems.  After successfully acclimating to the Customer Solutions Specialist role, candidates would have the opportunity to progress within the company in a number of different roles. These include, but are not limited to, Team Leader, Category Expert and Customer Solutions Consultant.

Within the Customer Solutions Specialist role, you will:

• Provide friendly, efficient and accurate solutions for customers through phone, live chat or e-mail with the goal of customer loyalty and increased business sales
• Listen to and analyze customer’s issues, investigate problems, and provide strategic solutions
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
• Take initiative and use strategic thinking to ensure that WEBstaurantStore.com is the leader in the online foodservice industry
• Learn about the foodservice industry and the products that we sell

 Once a growth path is established and worked toward, you would have the opportunity to complete some or all of the following tasks:

• Monitor chats and calls to minimize wait time
• Help resolve escalated situations
• Give feedback and suggestions to improve our responses to customers
• Help Team Members problem solve to find creative solutions for customers
• Attend Career Fairs
• Interview potential candidates
• Hire and train great employees
• Implement incentive programs
• Encourage Team Members to reach their career goals
• Become an expert within specialized facets of the restaurant supply industry
• Conduct trainings on products for fellow Team Members
• Take classes to receive certifications relevant to the industry
• Travel to trade shows
• Become a mentor for new and incoming Team Members
• And in general, continually work to improve and contribute to the advancement of our Customer Solutions team and the future of WEBstaurantStore.com

We are looking for motivated candidates who:

• Show leadership potential
• Show passion for helping people sustain and grow their business
• Demonstrate the ability to learn and problem solve while handling multiple priorities
• Can work well independently or as part of a cohesive team
• Have a strong work ethic
• Provide excellent communication
• Bring ambition to excel and grow
• Possesses college education (preferred but not required)
• Is able to work at a computer for extended periods of time
• Has proficient typing skills 

Why WEBstaurantStore?

We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Employees also enjoy regular foodservice industry training from top manufacturers and product experts.

If you’re ready for a challenge, and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Customer Solutions Leadership Trainee position with you! Submit your resume and apply online today.