Customer Solutions Specialist

Madisonville, Ky

Job Description

Customer Solutions Specialist

Madisonville, KY

Starting Salary: $40,000

The WebstaurantStore is the leading ecommerce website to meet the purchasing needs of the food service professional worldwide. We are looking for candidates who excel in communication and have a strong commitment to hospitality. This role focuses on fostering customer loyalty and is a key part of growing our business.

As a Customer Solutions Specialist, you will:

  • Provide friendly, efficient and accurate solutions for customers through phone, live chat or e-mail with the goal of customer loyalty and increased business sales
  • Listen to and analyze customer’s issues, investigate problems, and provide strategic solutions
  • Ensure that customers always have the most complete and up-to-date information about the status of their orders
  • Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
  • Be willing to remain flexible and adapt to change as we continue to grow as a company
  • Take initiative and use strategic thinking to ensure that WEBstaurantStore.com is the leader in the online foodservice industry
  • Learn about the foodservice industry and the products that we sell

 

We are looking for motivated candidates who:

  • Show passion for helping people sustain and grow their business
  • Demonstrate the ability to learn and problem solve while handling multiple priorities
  • Can work well independently or as part of a cohesive team
  • Have a strong work ethic
  • Provide excellent communication
  • Bring ambition to excel and grow
  • Possesses college education (preferred but not required)
  • Is able to work at a computer for extended periods of time
  • Has proficient typing skills 

Why WebstaurantStore?

We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Employees also enjoy regular foodservice industry training from top manufacturers and product experts.

If you’re ready for a challenge, and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today.

Apply to this Job
A technology company selling restaurant supplies and equipment.
Is this job perfect for you?
Apply to this Job