Customer Solutions Leadership Trainee

Albany, Ga

Job Description

Customer Solutions Leadership Trainee

Albany, GA

Compensation: Starting annual compensation of $40,000

The WebstaurantStore is the leading ecommerce website to meet the purchasing needs of the food service professional worldwide. We are looking for a motivated and ambitious candidate with leadership potential to join our growing company as Customer Solutions Leadership Trainee. This role focuses on learning the ins-and-outs of the Customer Solutions department, with sights set on advancement within the company. 

Through this position, candidates will gain a comprehensive understanding of the various aspects which encompass a successful e-commerce business and utilize their knowledge to come up with creative solutions to a wide range of customer’s problems.  After successfully acclimating to the Customer Solutions Specialist role, candidates would have the opportunity to progress within the company in a number of different roles. These include, but are not limited to, Team Leader, Category Expert and Customer Solutions Consultant.

Within the Customer Solutions Specialist role, you will:

  • Provide friendly, efficient and accurate solutions for customers through phone, live chat or e-mail with the goal of customer loyalty and increased business sales
  • Listen to and analyze customer’s issues, investigate problems, and provide strategic solutions
  • Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
  • Take initiative and use strategic thinking to ensure that WEBstaurantStore.com is the leader in the online foodservice industry
  • Learn about the foodservice industry and the products that we sell

 Once a growth path is established and worked toward, you would have the opportunity to complete some or all of the following tasks:

  • Monitor chats and calls to minimize wait time
  • Help resolve escalated situations
  • Give feedback and suggestions to improve our responses to customers
  • Help Team Members problem solve to find creative solutions for customers
  • Attend Career Fairs
  • Interview potential candidates
  • Hire and train great employees
  • Implement incentive programs
  • Encourage Team Members to reach their career goals
  • Become an expert within specialized facets of the restaurant supply industry
  • Conduct trainings on products for fellow Team Members
  • Take classes to receive certifications relevant to the industry
  • Travel to trade shows
  • Become a mentor for new and incoming Team Members
  • And in general, continually work to improve and contribute to the advancement of our Customer Solutions team and the future of WEBstaurantStore.com

We are looking for motivated candidates who:

  • Show leadership potential
  • Show passion for helping people sustain and grow their business
  • Demonstrate the ability to learn and problem solve while handling multiple priorities
  • Can work well independently or as part of a cohesive team
  • Have a strong work ethic
  • Provide excellent communication
  • Bring ambition to excel and grow
  • Possesses college education (preferred but not required)
  • Is able to work at a computer for extended periods of time
  • Has proficient typing skills 

Why WEBstaurantStore?

We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Employees also enjoy regular foodservice industry training from top manufacturers and product experts.

If you’re ready for a challenge, and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Customer Solutions Leadership Trainee position with you! Submit your resume and apply online today.

 

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A technology company selling restaurant supplies and equipment.
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