Broker

A Broker is an independent contractor arranged and paid for by the customer to assist with international Common Carrier shipments. Domestic shipments do not need a broker. Brokers work on the customer's behalf to ensure that items get across the border. They also arrange for payment of duties and taxes.

Common Carrier Shipping

Common Carrier is a shipping method by which goods that are too large to ship via FedEx are loaded onto a trailer for shipment. Using a nationwide network, Common Carrier shipments efficiently transport goods from origin to destination. Also known as "Carrier," "Freight Truck," or "LTL" (less-than-truckload).

Important terms associated with Common Carrier shipments:

Call Before Delivery: To set up a delivery appointment with a Carrier, "Call Before Delivery" must be selected at checkout. When the shipment arrives to the destination terminal, the Carrier will call the consignee to set up a 4-hour window for delivery.

Lift Gate: A lift gate is a motorized platform attached to the back of the trailer that will physically lower large and/or heavy items to the ground. The truck driver is not responsible for unloading a shipment from the truck.

Proof of Delivery: The proof of delivery (POD) must be signed by the customer upon delivery of their shipment, detailing the condition in which the shipment was received (i.e. # items received, items missing, damaged items, etc.). If damages or missing items are not noted and signed for by the customer on the POD, we cannot guarantee compensation or replacements.

White Glove: White Glove is Common Carrier inside-delivery service. This service is available for most Common Carrier orders and must be selected during checkout. Learn more about White Glove service.

Divide by Quantity

Divide By Quantity

On our Product Pages, you may see the price of an item broken down by the dozen, or by the each, or by some other smaller increment. Breaking down the price like this allows you to easily compare prices between products, as it puts the prices into perspective, evening out the quantities being compared.

Drop Ship

Drop Shipping

Drop Shipping is a shipping method by which items are shipped directly from the manufacturer to the customer. This may be because we may not stock the item in our warehouse, or we may not have enough inventory to fill your order. Please understand that Drop Ship items may not be able to ship within 1-2 business days like our regularly stocked items. Watch for the estimated processing time noted under Our Item Number on the Product Details Page to get a general idea of when the item may ship:

Expedited Shipping

For most items that ship via FedEx, Second Day and Next Day Air are available options. These expedited services guarantee that, as long as the items you're ordering are in stock, the order will ship out the same day and arrive either the following day (Next Day Air) or in 2 days (2nd Day Air).

* Please keep in mind that expedited orders must be placed before 2:00 PM EST to ship same day and are only available for delivery on business days (Monday through Friday)!

Next & Second Day Air orders received after 2:00 PM EST will be processed on the following business day.

To learn more about Expedited Shipping, please visit our "Estimated Shipping Times for FedEx Ground" page.

Freight Forwarder

A Freight Forwarder combines less-than-truckload (LTL) shipments into truckload lots, and often sends orders overseas to locations we may not ship to. It is also used for larger international orders that cannot ship via DHL. Freight forwarders are designated as Common Carriers. They also issue bills of lading and accept responsibility for goods. The customer is responsible to arrange for any use of a freight forwarder.

Ground Shipping

Ground Shipping is the shipping method by which we ship the majority of our orders. It offers the standard transit time for our items. Also known as "FedEx". Please note that this is not Expedited Shipping.

To learn more about Ground Shipping, please visit our "Estimated Shipping Times for FedEx Ground" page.

Hazardous Material

Hazardous Materials are defined by the U.S. Department of Transportation in accordance with the Federal Hazardous Material Law. They are substances or materials capable of posing an unreasonable risk to health, safety, or property when transported in commerce.

ORM-D is a marking for shipping in the United States that identifies other regulated materials for domestic transport only. Packages bearing this mark contain Hazardous Material in a limited quantity that presents a limited hazard during transportation, due to its form, quantity, and packaging. These items may not ship via air transport.

Please note that the ORM-D classification and the ORM-D marking are being phased out and are being replaced by the Limited Quantities marking to more closely harmonize with international practices. The purpose will remain the same, and air transport will still be off limits for these items.

For more general information on Hazardous Materials, go to the U.S. DOT website at http://www.phmsa.dot.gov/hazmat.

Item Numbers

Manufacturer's Item #
The Manufacturer's Item # is the number which uniquely identifies the product to its manufacturer. It is composed of alphanumeric digits and varies in length. Also known as "Vendor Number," "Vendor Item Number," "PO Cross-Reference," or "PO X-Ref."

Our Item #
Our Item # is the number which uniquely identifies the product to our company. It is composed of alphanumeric digits and varies in length.

Mix-N-Match

Mix and Match Products

On our site, we often offer the opportunity to Mix-N-Match items in order to reach order requirement or quantity discount levels.

Quantity Discounts

Lot Discounts

Buy more, save more on specially-marked items, with our quantity discounts! See "Lots Discounts" and "Or More Discounts" for more information on what's available.

Lots Discounts
One of our Quantity Discounts (see "Quantity Discounts"), Lots Discounts are available when you purchase in groups ("Lots") of X. Within each "Lot" that you purchase, you will receive a per item discount. Any items purchased outside of that lot will not be eligible for the discount.

For example the Quantity Discount is:
Buy in lots of 144 and pay just $2.00 per item within the lot.
You purchase 300. On 288 of those items (2 "Lots" of 144), you will pay just $2.00 for each item. For the remaining 12 (outside of the "Lots"), you will pay full price of $2.29 per item. So your total would be $576 + $27.48 = $603.48.

Or More Discounts
One of our Quantity Discounts (see "Quantity Discounts"), Or More Discounts are available when you purchase in X quantity or more. When you purchase that set quantity, and any quantity beyond that, you will receive a per item discount. Any items purchased below that quantity will not be eligible for the discount.

For example The Quantity Discount is:
Buy 12 or more and pay just $21.04 per item.
You purchase 10, so you pay $22.99 per item, for a total cost of $229.90.
You purchase 15, so you pay only $21.04 per item, for a total cost of $315.60.

Special Order

Special Order items are items on our website that are not normally stocked in our warehouses. These items are marked "Special Order" underneath the price on the item's page.

Please understand that Special Order items may not be able to ship within 1-2 business days like our regularly-stocked items. Some may be shipped directly from the manufacturer. Others might have to be ordered into our warehouse with the next order from that manufacturer and then shipped to you; this could take up to several weeks.

As a result, we urge you to contact us if you have questions about the delivery time of a Special Order item you wish to order.

Universal Product Code (UPC)

Recognized primarily in North America, the UPC is a unique numerical identifier for commercial products that's usually associated with a barcode printed on retail merchandise. It's 12 numeric digits in length.

European Article Number (EAN)

Recognized primarily outside of North America, the EAN is a unique numerical identifier for commercial products that's usually associated with a barcode printed on retail merchandise. It's typically 13 numeric digits (can occasionally be either eight or 14 numeric digits) in length.